Team RareMed Solutions is proud to announce that patients ranked RareMed #1 in patient satisfaction amongst all independent specialty pharmacies in the MMIT Patient Satisfaction Survey for Q4 2021. RareMed took the top spot in just it’s second-ever appearance in the survey, obtaining an NPS of 95, the highest among all surveyed independent specialty pharmacies, as well as all PBM and payer specialty pharmacies.
“We couldn’t be more proud of our team here at RareMed. Patient satisfaction drives everything we do and we’re pleased to see that our focus is making a difference in patients lives,” said RareMed President Doug Gebhard. “We’re proud to reach the top spot, but it’s not a time for celebrating, it’s a time for institutionalizing and innovating. We take all of the data from this survey and ask ourselves how we can be even better so we can improve the lives of more patients in the future.”
Some highlights of the survey include:
- 100% of RareMed patients were satisfied with the time it takes to speak with a live person on a call.
- 100% of RareMed patients were satisfied with prescription fill time.
- 100% of RareMed patients were satisfied with prescription refill time.
- 95% of RareMed patients found additional offerings provided by RareMed to be at least somewhat valuable.
- Not a single RareMed patient claimed they’d be happy if they were forced to change SPs, and more than 4 of every 5 claimed they’d be very unhappy.
RareMed Solutions’ mission is to transform the lives of patients afflicted with rare and devastating conditions by accelerating access to biomedical breakthroughs. Maximizing patient satisfaction is one of the most vital components of this mission.
About RareMed Solutions
RareMed Solutions is the nation’s only rare disease patient services provider. RareMed partners with biopharma to transform the lives of patients afflicted with rare and devastating conditions by accelerating access to biomedical breakthroughs. Headquartered in Pittsburgh, Pennsylvania, RareMed offers case management, co-pay, coupon and financial assistance programs, reimbursement support, nursing support, healthcare professional education, patient adherence & education, and non-commercial pharmacy dispensing services to all 50 states, as well as associated support technologies. The company has a breadth of experience developing, transitioning, and maintaining therapy-specific solutions that ensure unparalleled manufacturer & patient satisfaction. RareMed’s undivided rare disease focus, high caliber associates, fully dedicated teams, and sophisticated proprietary technology enable it to address the unique needs of rare disease patients. Visit our website at www.RareMed.com.