RareMed Solutions Ranked #1 in MMIT Survey, Top Ranking in New Category
RareMed Solutions is proud to announce that the company has again earned the top spot in MMIT’s nationwide Patient Satisfaction Survey, continuing to set the benchmark for patient satisfaction across the country. The RareMed team ranked #1 in the industry by delivering a 96-point Net Promoter Score (NPS), shining amongst the competition and sitting atop the list of Specialty Pharmacy Hubs, a new category announced for the quarter.
RareMed is proud to continue to lead the patient support industry in patient satisfaction. These rankings are a direct result of RareMed’s commitment to our mission to accelerate care to patients suffering from rare and complex conditions. In the survey, based entirely on patient feedback, RareMed not only received the top ranking, but did so without any detractors. As patient care advocates, setting and maintaining high standards of care is fundamental to how RareMed differentiates itself, and we are excited to continue our tradition of providing best-in-class patient care.
MMIT conducts their Patient Satisfaction Survey quarterly to analyze and recognize the performance of various specialty pharmacy service providers. The resultant data is compiled and presented to provide benchmarking data to the industry and to patients. Of patients surveyed, it is reported that RareMed performs stronger than its competitors across a variety of metrics such as patient loyalty, prescription fill and refill time satisfaction, and treatment contact frequency.
Other RareMed highlights include:
- 100% of RareMed patients reported being satisfied with the time taken to speak with a Pharmacy representative when they call with a question
- 100% of RareMed patients were satisfied with the time it took for the RareMed pharmacy to fill and refill their prescriptions
- 96% of survey RareMed patients would be very unhappy if forced to change specialty pharmacies
RareMed Solutions continues to strive to provide the industry’s highest level of care to its patients and partners. RareMed Solutions participates in MMIT surveys quarterly to continuously stay in check with the satisfaction of our patients, taking each quarter’s results into consideration and using them to constantly improve.
About RareMed
RareMed Solutions is the nation’s only concierge patient services provider, focused on rare and complex conditions. RareMed partners with biopharma to transform the lives of patients afflicted with rare and devastating conditions by accelerating access to biomedical breakthroughs. RareMed offers case management, co-pay, coupon and financial assistance programs, reimbursement support, nursing support, healthcare professional education, patient adherence & education, and non-commercial pharmacy dispensing services to all 50 states, as well as custom-developed associated support technologies, from its headquarters in Pittsburgh, Pennsylvania and bases in North Carolina, Florida, and Arizona.
The company has a breadth of experience developing, transitioning, and maintaining therapy-specific solutions that ensure unparalleled manufacturer & patient satisfaction. RareMed’s undivided complex and rare disease focus, high caliber associates, fully dedicated teams, and sophisticated proprietary technology enable it to address the unique needs of complex and rare disease patients. RareMed was recently voted the #1 large employer to work for in the City of Pittsburgh according to Pittsburgh Business Times and is a finalist in USA Today’s nationwide Top Workplaces program for 2024. Visit our website at www.RareMed.com.
About Net Promoter Score
The primary component of the MMIT Patient Satisfaction Survey is the Net Promoter Score (NPS). NPS is calculated by first asking patients how likely they would be to recommend a pharmacy to a friend or family member on a scale of 0-10. The percentage of patients that rate the pharmacy a 0-6, known as detractors, is subtracted from the percentage of patients that rate the pharmacy a 9 or 10, known as promoters, to create a score that ranges from –100 to 100. NPS is used by consumer facing companies to gauge consumer and brand loyalty.