RareMed Solutions is thrilled to announce that the company continues to lead the industry in terms of patient experience by once again earning the top spot in MMIT’s nationwide Patient Satisfaction Survey. The RareMed team ended the quarter ranking #1 with a 93-point Net Promoter Score (NPS), maintaining its top spot on the list of specialty pharmacy hubs across the country.
RareMed is proud to continue to set the benchmark for patient care across the country, and even more proud to deliver that to often-underserved populations of complex and rare disease patients. Continuing to earn consistently high net promoter scores is a testament to the company’s dedication to serving its patients and an accomplishment the RareMed team strives to achieve every quarter.
MMIT conducts the Patient Satisfaction Survey quarterly to analyze and recognize the performance of various specialty pharmacy service providers. The data is compiled and presented to provide benchmarking data to the industry and to patients. Of patients surveyed, it is reported that RareMed continues to perform stronger than its competitors across a variety of metrics such as patient loyalty, prescription fill and refill time satisfaction, and treatment contact frequency.
Key RareMed differentiators highlighted by the survey include:
- 100% of RareMed patients are satisfied with the time taken to refill prescriptions
- Frequent comments highlighting “great customer service”
- Consistent on-time delivery of medications
- Timely and effective refill reminders
RareMed Solutions aims to provide benchmark-setting care to its patients and partners. RareMed Solutions participates in the MMIT surveys quarterly to remain in touch with the satisfaction of our patients, taking each quarter’s results into deep consideration and utilizing them to constantly improve.
About RareMed
RareMed Solutions is the nation’s only concierge patient services provider, focused on rare and complex conditions. RareMed partners with biopharma to transform the lives of patients afflicted with rare and devastating conditions by accelerating access to biomedical breakthroughs. RareMed offers case management, co-pay, coupon and financial assistance programs, reimbursement support, nursing support, healthcare professional education, patient adherence & education, and non-commercial pharmacy dispensing services to all fifty states, as well as custom-developed associated support technologies, from its headquarters in Pittsburgh, Pennsylvania and bases across the country.
The company has a breadth of experience developing, transitioning, and maintaining therapy-specific solutions that ensure unparalleled manufacturer & patient satisfaction. RareMed’s undivided complex and rare disease focus, high caliber associates, fully dedicated teams, and sophisticated proprietary technology enable it to address the unique needs of complex and rare disease patients. RareMed has been recognized as a top workplace in the nation by USA Today and Newsweek, and consistently sets the benchmark for patient experience according to MMIT patient satisfaction surveys. Visit our website at www.RareMed.com.
About Net Promoter Score
The primary component of the MMIT Patient Satisfaction Survey is the Net Promoter Score (NPS). NPS is calculated by first asking patients how likely they would be to recommend a pharmacy to a friend or family member on a scale of 0-10. The percentage of patients that rate the pharmacy a 0-6, known as detractors, is subtracted from the percentage of patients that rate the pharmacy a 9 or 10, known as promoters, to create a score that ranges from –100 to 100. NPS is used by consumer facing companies to gauge consumer and brand loyalty.