From the very beginning, we want to understand your vision for your patient support program.  What goals are you trying to achieve?  Are they related to finance, data, control, or patient care? What is your timeline for execution?  What key milestones do we need to be mindful of in the process?  Once we understand your vision, we can work to create a realistic plan for implementation–from the first pen stroke of design to the day you take the reins.

As we kickoff the project, we’ll go through thorough requirements gathering sessions to understand the full scope of your strategic goals.  What is the existing state of your patient support services?  What services will we build?  What therapies will we support? How will we phase our launch?  Up-front alignment on all of these considerations are crucial to the ongoing success of the program.

Your patient management systems are the backbone of your patient support program.  Whether you want to build an optimized patient management ecosystem using RarePath or stay with incumbent systems due to technological inertia, RareMed will work with you to construct a plan for managing every step of the build or change management associated with your technological infrastructure.  From requirements gathering, to data migration, to launch, to security considerations, the RareMed technology team has the experience to set your internal hub up for success.

What goes into making the right team? As it turns out, a lot.  From talent and skills requirements, to task time studies, to efficiency modeling, to locations, to coverage, to workforce planning, and more, creating the right team, whether it be a team of five or five hundred, requires careful consideration and planning.  Work with RareMed to develop a stress-tested labor model that generates the right team for you, both in terms of size and skill.  And with our ability to staff teams across the country, you can rest assured knowing we can confidently scale your program to meet your demands.

RareMed will work with you to make sure that, before a call is ever received, you’ve developed plans to handle every possible scenario that may come to your agents.  From business rules to work instructions to training guides, we’ll make sure you have a framework that gives your entire team–including your legal and compliance staff–the confidence they need that your program will run seamlessly, safely, and compliantly.

Finding the right team is important, but training them is even more so. We’ll work to establish effective adult learning curriculum to bring your team up to speed quickly and effectively.  From drug and disease state training to empathy and team building, we take a holistic approach to building strong, capable team members.  Follow that up with recurring and change management training, and you’ll have a team you can be confident in.  On a go-forward basis, we’ll build you a quality management program to ensure that high standards are met and exceeded, and that any deviations are handled swiftly and effectively.

For an existing program, building an internal hub is only one side of the equation.  The other side is the transition from the incumbent service provider.  RareMed has deep experience managing hub transitions from a variety of incumbent service providers, and can make recommendations for program improvements in the transition.  As with any transition, things will tested, tested again, and tested once more before any program truly goes live.  Data is treated the same way–we’ll make sure that incoming data is scrubbed clean, and that any loose ends are identified and tracked down until all in-system data is accurate.

Managing a hub by yourself can be a daunting prospect.  That’s why RareMed imbeds optionality into every internal hub we build for a partner.  We’ll work with you to find the right time to truly hand you the keys, and will build in optionality to allow the program to continue under RareMed guidance either indefinitely or until you feel comfortable making the final move to take control.  And of course, the team is always here to provide guidance even after you’ve taken the reins.