RareMed Solutions is proud to announce that the company is continuing to deliver benchmark-setting Patient Satisfaction with another impressive performance in Managed Market Insights & Technology’s (MMIT) quarterly patient satisfaction survey. RareMed’s overall Net Promotor Score (NPS) of 92 significantly outperformed nearly all of the specialty pharmacy service providers in the nationwide survey. RareMed strives to consistently deliver patient satisfaction with NPS scores well into the 90s and is in constant contention for the #1 spot nationwide.
RareMed is exceptionally proud to report that among the surveyed patient population, the company received zero detractors, with nearly 80% of patients reporting they would be very unhappy if they were forced to change providers. RareMed stands apart from its competitors as demonstrated by the fact that zero patients reported that they would be very happy to switch providers, whereas nearly all other companies saw at least 5% of patients reporting they would be very happy to switch.
MMIT conducts the quarterly Patient Satisfaction Survey to analyze and recognize the performance of various specialty pharmacy service providers. The resultant data is compiled and presented to provide benchmarking data to the industry and to patients. Other RareMed highlights include:
- 97% of surveyed RareMed patients were satisfied with their refill turnaround time.
- 97% of surveyed RareMed patients were satisfied with their telephone hold time.
- 97% of surveyed RareMed patients were satisfied with their medication turnaround time.
- 87% of surveyed RareMed patients found the company’s additional service offerings to be very valuable.
RareMed Solutions strives to provide the industry’s highest level of care to its patients and partners, and cares deeply about its ability to affect the lives of those in need. RareMed participates twice annually in MMIT surveys to continuously gauge the satisfaction of patients.
About RareMed Solutions
RareMed Solutions is the nation’s only concierge patient services provider, focused on complex and rare conditions. RareMed partners with world-renowned life sciences innovators to transform the lives of patients afflicted with rare and devastating conditions by accelerating access to biomedical breakthroughs. Headquartered in Pittsburgh, Pennsylvania, RareMed offers case management, co-pay, coupon and financial assistance programs, reimbursement support, nursing support, healthcare professional education, patient adherence & education, and non-commercial pharmacy dispensing services to all 50 states, as well as associated support technologies.
The company has a breadth of experience developing, transitioning, and maintaining therapy-specific solutions that ensure unparalleled manufacturer & patient satisfaction. RareMed’s undivided complex condition focus, high caliber associates, fully dedicated teams, and sophisticated proprietary technology enable it to address the unique needs of rare disease patients. RareMed has earned top honors in MMIT’s quarterly patient satisfaction surveys and was recently voted as the #1 large company to work for in the region by Pittsburgh Business Times.
About Net Promoter Score
The primary component of the MMIT Patient Satisfaction Survey is the Net Promoter Score (NPS). NPS is calculated by first asking patients how likely they would be to recommend a pharmacy to a friend or family member on a scale of 0-10. The percentage of patients that rate the pharmacy a 0-6, known as detractors, is subtracted from the percentage of patients that rate the pharmacy a 9 or 10, known as promoters, to create a score that ranges from –100 to 100. NPS is used by consumer facing companies to gauge consumer and brand loyalty.