RareMed Solutions, the nation’s only concierge patient services provider, was proud to again earn the number one spot in Managed Market Insights & Technology’s (MMIT) quarterly patient satisfaction survey. RareMed’s Net Promoter Score (NPS) of 96 topped all other independent specialty pharmacy entities in the nationwide survey. RareMed’s score is an attestation to the high level of service the company provides to patients with devastating conditions.
RareMed’s NPS of 96 also bested the scores from all surveyed PBM- and payer-based Specialty Pharmacies (SPs), as well as the average score for health system-based SPs. Additionally, though RareMed also earned the highest score in its last survey appearance with an NPS of 95, RareMed was the only entity with an above-average score that demonstrated improvement. Lastly, zero patients surveyed indicated they would be unlikely to recommend RareMed to a friend or family member, and 83% of patients reported they would be very unhappy if they were forced to change pharmacies.
“Receiving such high scores on the MMIT Patient Satisfaction Survey is a testament to our patient-first approach and the quality of our team here at RareMed,” said Vickie Hunt, Senior Vice President of Client Services. “At the same time, we challenge ourselves to remain innovative so that we can continue to set the benchmark for patient care well into the future.”
MMIT conducts the quarterly Patient Satisfaction Survey to analyze and recognize the performance of various specialty pharmacies. The resultant data is compiled and presented to provide benchmarking data to the industry and to patients. Other RareMed highlights include:
- 100% of surveyed RareMed patients were satisfied with their refill turnaround time.
- 96% of surveyed RareMed patients were satisfied with their telephone hold time.
- 95% of surveyed RareMed patients were satisfied with their medication turnaround time.
- 88% of surveyed RareMed patients found the company’s additional service offerings to be very valuable.
RareMed Solutions strives to provide the industry’s highest level of care to its patients and partners, and cares deeply about its ability to affect the lives of those in need. RareMed participates twice annually in MMIT surveys to continuously gauge the satisfaction of patients.
RareMed Solutions is the nation’s only concierge patient services provider, focused on rare and complex conditions. RareMed partners with biopharma to transform the lives of patients afflicted with rare and devastating conditions by accelerating access to biomedical breakthroughs. Headquartered in Pittsburgh, Pennsylvania, RareMed offers case management, co-pay, coupon and financial assistance programs, reimbursement support, nursing support, healthcare professional education, patient adherence & education, and non-commercial pharmacy dispensing services to all 50 states, as well as associated support technologies.
The company has a breadth of experience developing, transitioning, and maintaining therapy-specific solutions that ensure unparalleled manufacturer & patient satisfaction. RareMed’s undivided rare disease focus, high caliber associates, fully dedicated teams, and sophisticated proprietary technology enable it to address the unique needs of rare disease patients. RareMed recently earned top honors in MMIT’s quarterly patient satisfaction survey, earning the #1 spot in the independent pharmacy category with a net promoter score of 96. RareMed is also a perennial top workplace winner in Pittsburgh Business Times and Pittsburgh Post-Gazette surveys. Visit our website at www.RareMed.com.
About Net Promoter Score
The primary component of the MMIT Patient Satisfaction Survey is the Net Promoter Score (NPS). NPS is calculated by first asking patients how likely they would be to recommend a pharmacy to a friend or family member on a scale of 0-10. The percentage of patients that rate the pharmacy a 0-6, known as detractors, is subtracted from the percentage of patients that rate the pharmacy a 9 or 10, known as promoters, to create a score that ranges from –100 to 100. NPS is used by consumer facing companies to gauge consumer and brand loyalty.